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Shipping, Returns, Refunds & Exchanges

Shipping: Your purchase is mailed signature required, insured, within 5 days of checkout. 

Our policy lasts 15 calendar days from signed receipt for delivery. If 15 calendar days have gone by since you signed for your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 1 week day of receipt (please note: it is customary that your credit card company may take up to 7 days to credit your account.  We have no control of their policies.)

Several types of goods are exempt from being returned. Custom orders or inventory that has been altered to your specification are not eligible for return.  These pieces are made specifically for the person making the purchase and cannot be resold. 

Additional non-returnable items: 
- Gift cards 

To complete your return, we require you contact us via email with your reason. 
Please do not send your purchase back without contacting the seller.  

There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned postmarked more than 15 days after delivery will not be refunded for any reason